HelpDesk lite demo is available now! You just need the Lotus Notes client version 6 or higher.
1. Create a Connection document in the local address book:
a. Open local address book
File — Database — Open
b. Create Connection document:
Connection type: Local Area Network
Server name: Lotus1/
Use LAN port: TCPIP, LAN
Destination server address: dev.
2. Download users IDs
| User | Password | MailBox | Description |
| manager | manager | mail/manager.nsf | HelpDesk Manager — process users requests. HelpDesk Database Administrator. |
| user | user | mail/user.nsf | HelpDesk User — create requests |
3. Choose user id:
File — Security — Switch ID
4. Open HelpDesk database:
File — Database — Open
Server — Lotus1/
Filename — helpdesk/HelpDeskEn.nsf
